As a Nonprofit Leader, you likely want to build and sustain a team that continues to make a difference. However, finding the time, energy, and focus to make that happen can be challenging. Being overworked, overloaded, and overwhelmed may lead to burnout and keep you in survival mode. Staying stuck in survival mode, if you aren't careful, can taint your workplace energy and create disengaged teams and toxic work environments. But there is another way. Keep reading to discover a model you can use to become a leader who creates an engaged team of difference-makers! What we don't want: Leaders and organizations DO NOT WANT uninvolved, unenthusiastic, uncommitted, and disengaged team members that contribute to a toxic work environment. What we do want: Leaders and organizations DO WANT engaged teams that are involved in, enthusiastic about, and committed to their workplace, which is how Gallup defines engagement. The way forward: For leaders and organizations to increase engagement and build a team of involved, enthusiastic, and committed employees, you need a system, processes and habits of interacting that will help you get there. Let's learn the framework to help you create that way of leading. Your individual path is connected to the organizational path Learning how to move from surviving to thriving as an individual leader is important to understand how you can impact your organizational culture. This blog teaches you how to move along the surviving to thriving continuum. Let me summarize the continuum here. On the left, survival mode is characterized by fear. You are always afraid of falling apart, dropping the ball or losing it emotionally. You are barely hanging on, just getting by or just trying to stay alive. The opposite, thriving mode, is characterized by energy, enthusiasm and engagement. You bloom and flourish as you learn new things, take on engaging projects, and have strong, developed working relationships that allow you to do your work purposefully. Most of us hang out in the middle, coping. Here you are doing more than barely getting by, but you're not feeling so alive that you want to yell from the mountaintops about how much you love your job. This middle ground is where the idea of being on a hampster wheel fits: round and round you go. Surviving, coping and thriving are all places you "live" in individually. They may overlap, though, with your workplace culture and thus your workplace continuum also. So, first, let's review what workplace culture is. Your Workplace Culture Your workplace and every other workplace has a specific culture - a feel to it, an impression it leaves. Each workplace has a certain intangible quality that makes something about it distinct and decidedly different but difficult to define or describe. You know whether you like it or not, want to be there or run away quickly. The Points on a Workplace Continuum My colleague Bill Scott and I developed a workplace culture continuum that stretches from toxic to magnetic. In the middle is the place that most of us are far too familiar with - a tolerable workplace. As you read the following explanations of each of the points on the continuum, we expect you'll know if that "feels" like your workplace or not. Toxic A toxic workplace sucks the energy out of its people. A toxic workplace is characterized by:
A toxic workplace is unhealthy and destroys individuals and team connections. In a TOXIC workplace, employees are actively disengaged. Tolerable A tolerable workplace is not bad enough to leave, not good enough to give it your all. A tolerable workplace is characterized by the following:
In a tolerable workplace, people have tolerated far too much for far too long. In a TOLERABLE workplace, employees are not engaged. Magnetic A Magnetic Workplace draws its people in; they know they matter and feel cared about. A magnetic workplace is characterized by the following:
In a magnetic workplace, people contribute to something bigger than themselves. Magnetic Workplaces draw people to them and fill them with energy! In a MAGNETIC workplace, employees are actively engaged. It's not a static point you are at There are more than three points on a continuum. In fact, there are an infinite number of points. As a result, many of us simultaneously find elements of toxic, tolerable and magnetic experiences in our workplaces. It can shift depending on the day, the day's agenda, your work location, and who you are interacting with. Creating a Magnetic Workplace Imagine being in a workplace where people feel an irresistible pull to be at work because of some strong positive vibe, energy or even magnetism. Bill and I know that's possible because we've seen it happen. When you create magnetic teams with involved, enthusiastic and committed employees, you will lead a magnetic workplace that attracts good employees and keeps them around long-term. So how do you do that? By becoming a thriving leader. Thriving leader to magnetic workplace To become a thriving leader, you've learned to use The Inner Guidance Cycle to take time for self-reflection to be a more intentional leader. But it doesn't end there. You can't "stay in your head" to lead. After thinking, reflecting and sometimes making decisions, you'll need to reengage. Reengaging is about engaging with the people you work with, your community and your family. Thus, another cycle links with The Inner Guidance Cycle creating a new model. The Infinite Leadership Loop Bill and I developed a model where there a continuous process of moving back and forth between turning inwards in self-reflection and engaging with your team. Both model components use curiosity as fuel for continued learning, resulting in an engaged workplace. I call this model The Infinite Leadership Loop. Think of this model as the infinity loop. The loop, with the 4 components of the Inner Guidance Cycle on the right, pause, ponder, pivot and proceed, and the 5th point, people on the left, demonstrate the ebb and flow between self-reflection and engagement with others. Putting the The Infinite Leadership Loop into action, we move consciously back and forth from our inner thoughts to our external connections. When we do this more consciously, intentionally and deliberately, we move individually from surviving to thriving and our organization from toxic to magnetic. Be an intentional leader Take time today and every day to pause, intentionally going within and ponder and then engage with your people more consciously. The more intention you put into who you are and how you show up, the more authentic you'll feel and the bigger impact you'll have!
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Do you like to read? The ladies whom I recently finished a six-week Mastering Confidence book club with were a group of leaders who, readers or not, wanted increased confidence. They read the book and worked through additional exercises to build their confidence over the weeks.
At the end of the final session, I asked them to come up with three summary points of what they had learned. Here is what they came up with. How to master your confidence in 3 steps: Step # 1 - AWARENESS Step one is to become aware that you need to build confidence in a particular area of your leadership. Without awareness, you keep settling, putting up with and feeling uncomfortable. Increased awareness of what area you need to grow confidence in starts you on the journey. ASK THIS:
Answering those questions gives you increased awareness. Step # 2 - Pause and Ponder The second step to increasing your confidence is to pause and become self-reflective because confidence is not about what other people think you can do. It's what you believe you are capable of. You need to examine your thoughts, beliefs, emotions, values, and perspectives to shift your confidence. Therefore, the second step to building confidence is to change what you're thinking and experiencing inside you so that your behaviours change outside of you. One of the reasons the book club members identified pausing as a critical step is that it starts the process of examining your thoughts. It's the first step of the Inner Guidance Cycle, which I teach in the book. ASK THIS: What do I believe about my capacity, competence and confidence levels?
Answering these questions will help you feel more competent, capable and lead with confidence. Step # 3 - Build your support team The ladies in the Mastering Confidence Book Club quickly realized how similar their challenges, stories and solutions were. The final point that the Mastering Confidence book club members identified is that you need to create a support network. You are not the only one who has struggled or is struggling with your leadership. Leaning into others on the journey or who are a few steps ahead of where you are can be incredibly helpful in navigating the journey. When you connect with others, you can share a human experience with many striking similarities and learn from each other. DO THIS:
When you create your support team, you will find confidence-building becomes easier. BONUS Step - Teach what you learn Watching these leaders grow over six weeks is a powerful experience for me. I experienced a lack of confidence in my leadership multiple times in my career. As I learned and grew, I taught others. First, it was my team leads and my program managers. Now my students and coaching clients. As I teach confidence, I learn more about it, become more confident in new areas and expand my comfort zone. Mastering Confidence is about the journey to mastery. Masters know they are never really masters. As I said in the book: Mastering your confidence is a transformational journey. You will realize that, in many ways, there is no endpoint to your trip. You won't "get confidence" one day and be done. Instead, you will continually strive to find this place. Then, just when you think you have, you will find that something happens, and you lose balance, feeling unsure again. As you go along, you'll discover an inner process, the Inner Guidance Cycle, to keep you growing as you move forward and bouncing back each time you get knocked down. Inside the book, you get access to a free course. You can join it now! Join the free Mastering Confidence Course. What makes a world of difference is when you turn around and teach what you know. Teaching others helps you grow even more, and your confidence builds exponentially. ASK THIS:
When you find the answers to those questions, not only will you be helping someone else build their confidence, but you'll also be mastering yours! Additional Resources 📙 If you want additional help that, grab Mastering Confidence. 👭👫 If you'd like to build confidence in your leadership team and would like to do a six-week book club with your team, message me, and I will make the arrangements. It might be good to do before summer hits, and it might also be a great Summer experience for your team. ✏️ ☕️ If you want to join The Training Library and join us for the monthly Coffee at the Library calls, you can join here and find more details about the Zoom calls here. You've got this! Confidence for you and your team is yours!!! Become aware it's time, and then do work to make it happen! p.s. When you grab Mastering Confidence: Discover your leadership potential by awakening your inner guidance system, you get access to a free online course! Do you ever try to give appreciation to your employees and feel sometimes it falls flat? Have you ever wondered why you bother, what you are doing wrong or if it is even working?
You aren't alone! Many leaders attempt to give appreciation but miss the mark leaving both them and the employee wondering, "What the heck was that?" You: Thanks for helping me out with that project. Them: Sure 🤨 You in your head: That's it! Just sure. It doesn't even seem like you heard what I said! You: Take the afternoon off. You deserve it! Them: Nah, I've got lots to do. I'd rather get it done. 🤨 You in your head: Um...Does a whole afternoon off not sound good to you? You: I wanted to acknowledge the work you've all put in over the last few months. Here's a mug and t-shirt! Them: Later, you hear two staff mumbling in the coffee room; A stupid mug and a t-shirt I'll never wear! 🤨 You in your head: Really! How ungrateful! Why bother with recognition? It's no wonder many leaders throw their hands up and wonder why bother. Yet we know that when employee recognition hits the mark, employees are:
Given we are struggling to get and keep good employees who don't burn out, the stats are worth looking at! And it would behoove us to consider what we need to do to get employee recognition to stick! No, but we do need to speak their appreciation language Gary Chapman and Paul White wrote The 5 Languages Of Appreciation In The Workplace: Empowering Organizations by Encouraging People. This was a follow-up to Chapman's best-selling book The 5 Love Languages. In The 5 Languages Of Appreciation In The Workplace, leaders and coworkers learn to understand each other by speaking each other's appreciation language. When you learn t do this, you' will also learn to make appreciation stick! The 5 languages of appreciation in the workplace Here's a summary of the 5 languages of appreciation in the workplace:
And it needs to stick If you're offering recognition or appreciation in a way that doesn't land for an employee, you're not making them feel appreciated; instead, you might actually be turning them off. For example, if you acknowledge someone at a staff meeting for their work, and they don't like a public announcement, they may be annoyed, embarrassed, and hope you never do it again. On the other hand, that same person might've appreciated you coming into the office, sitting for five minutes and spending quality time with them. Therefore, it would help to learn and use the languages of appreciation. However, as I said in this post, 5 Keys to Meaningful Employee Recognition appreciation isn't just your job. There is no way you have the time, the resources, or the capacity to do this all by yourself. That's a heavy burden to take on and one that you will not have the time for. Also, when we encourage peer-to-peer recognition and appreciation, there is increased collaboration, and stronger peer-to-peer relationships are built. Your employees will communicate more effectively, get along better, and they're going to support each other, especially in those crisis moments. How to use the book The 5 Languages Of Appreciation in the workplace to create a culture of recognition So, how could you use the book The 5 Languages Of Appreciation In The Workplace to create a culture of recognition? Here are four suggestions: 1 - Identify everyone's language of appreciation Clear up miscommunication by communicating appreciation in languages you all understand. That starts with identifying everyone's language of appreciation. Give your team members access to the assessment that helps them identify their preferred language of appreciation. This could help them understand how they prefer to be appreciated and also help them recognize the preferences of their colleagues. Language of Appreciation Assessment You could purchase an assessment for each team member or buy a book for each, which has a code to complete the assessment so that everyone can identify their language of appreciation. 2 - Start a book club You could suggest the team read The 5 Languages of Appreciation in the Workplace as a group and discuss the concepts presented in the book. Then, you and your team could meet once every two weeks for a couple of months to discuss the book and share ideas on implementing the concepts presented in their work environment. 3 - Train your team You could read and study the book and use the book as a basis for a training session or workshop for your team. You'd want to cover the different languages of appreciation, how to identify them in team members, and how to use them to create a culture of recognition. 4 - Give them the tools to appreciate each other with the 5 languages You could encourage peer recognition by providing team members with the tools they need to identify the languages of appreciation in their colleagues.
These tools can help team members understand and use the various languages of appreciation in the workplace and create a culture of recognition and appreciation that can improve team morale and productivity. It's important to note that everyone has a preferred language of appreciation and that not all languages of appreciation will be equally effective for every person. The key is to identify each team member's preferred language of appreciation and use it regularly to create a culture of recognition and appreciation in the workplace. Staff recognition and appreciation are important. How important?
Well, let's say essential. When staff recognition hits the mark (according to Gallup), employees are 73% less likely to "always" or "very often" feel burned out.
When staff recognition hits the mark (again, according to Gallup), employees are 56% less likely to be looking or watching for job opportunities.
For employee recognition to be effective, it has to land. In the stats above, Gallup said: When it hits the mark... Sometimes, what we think of as good recognition, isn't landing in the way we intend it to. Let me ask you...
I'm guessing you said yes to at least one of those, so you know what it feels like when recognition doesn't land. It doesn't feel so great. So, how do you make your employee recognition stick? Let's look at 5 considerations that will help! 5 things that can make employee recognition land and feel good to the employee: Timeliness: Recognize the employee after their achievement or contribution as soon as possible so they feel their efforts are valued and appreciated. Hey Sarah, thanks for staying late and helping clean up. It's been a long day for all of us, and I appreciate the extra help! Specificity: Be clear about the specific behaviour, action, or contribution you recognize the employee for, so they understand what they did well and can continue to do so in the future. The way you handled that guardian was impressive, Lindsey. They were argumentative, and I noticed you kept your body posture open. You remained curious and asked lots of questions when it would have been easy to get defensive. As a result, I watched the situation settle down. It was impressive to see you apply the skills you learned in your conflict resolution course. Sincerity: Be genuine in your recognition and communicate your appreciation in a way that feels authentic and heartfelt. There is no example here, but genuineness isn't what you say. It's how you say it. It's a feeling, and you have to feel it before they will feel it! Personalization: Tailor the recognition of the individual's preferences and needs to feel personalized and relevant to them. I so appreciate everyone's contribution to the move of offices. It was a lot of work. So I wanted to give everyone a small token of thanks! Sasha - Get yourself your favourite drink at Starbucks (gift certificate) Beca - I know you are looking for the right thing to put on your office wall. I hope this will help you find that (Gift certificate to Homesense) Ben - I know you used a lot of sticky notes labelling stuff getting moved. Make sure to head to Staples to grab some of your favourite coloured ones. Follow-up: Follow up with the employee to reinforce the behaviour or contribution that was recognized and encourage continued success. You won't know if it landed if you don't ask. Hey Saba, you put extra effort into that preparing for the review. I know I acknowledged that at the staff meeting. I'm curious, though, what's your preferred way to be recognized? Do you like it in public, or would you rather I mention it privately? When staff recognition lands, it sticks. That stickiness makes it linger, feel good and keeps people engaged, around and more vibrant. I want to make sure you learn how to do that! So this month, I'll release a new course in The Training Library called Staff Recognition That Sticks. In Staff Recognition That Sticks, I'll walk you through the employee recognition and engagement connection. It's essential to understand how vital frequent and genuine recognition impacts your employees' engagement. You will also learn how to give timely, specific, sincere, personalized, effective, and sticky recognition and achievement. Finally, you'll discover how to create a culture of recognition where it becomes second nature for everyone to acknowledge and recognize each other. We've all been to a nonprofit staff meeting where there are items that shouldn't be on the agenda. And often, it makes for a painful and long-drawn-out meeting. We wonder to ourselves or text our colleagues, "Why are we even talking about this?"
Often that's because nonprofit leaders haven't learned what belongs on a staff meeting agenda. Without training on how to run a staff meeting, we are left to follow what our predecessor did. If they did it for so many meetings, it must be the right way, no? Not necessarily. Learning what goes on your staff meeting agenda will help you feel more confident, competent and in control. Ask yourself these questions:
Let's start first with what's on your staff meeting agenda. Your staff meeting agenda should be prepared and provided to those who will be in attendance several days before the meeting. They need to know what to expect. Therefore, they may need to prepare. Additionally, if you are running an engaging and collaborative meeting, your team members may have items to add to the agenda. So what should go on a staff meeting agenda? Here are 10 questions you can ask yourself when you prepare for your next staff meeting Does this belong on your nonprofit team staff meeting agenda? 1) Does everyone need to know it and discuss it? If it is an item that only certain people need to discuss, either put it on a different meeting agenda or put it at the end of their agenda so that those people who the topic is not relevant for can leave early 2) Can it be done as an email update? If you were providing information, an email update might be fine. If you need a discussion around something, you may want to give the email update first so that people have time to prepare before the meeting. It's important to be clear on the agenda item what the agenda item is. It's not information sharing. Instead, the agenda item becomes
3) Is it the right time? Often we start talking about things before we have all the information, knowledge or information, and it can create anxieties, tension and confusion. Or we talk about things that aren't yet resolved, and really people shouldn't be privy to yet. Be cautious and trust your gut when you ask yourself, "Is it the right time to talk about this at this meeting?" Your intuition will know best. 4) What is the point of sharing it? Are you sharing information because it's something employees need to know, because it will help them somehow or because they need to prepare for it? If you can't figure out the point is for sharing it, don't share it. If you do know the point, be clear on what the point is. Please don't assume that everyone knows why you're sharing it. 5) Is everyone there that needs to be included to discuss this item? It's annoying to have a discussion that can't be resolved because the key stakeholder isn't at the meeting. When this happens, we often go around and around, but no one can make a decision or answer a question because the person with that power, authority or knowledge isn't at the meeting. Be sure the key players are at the meeting for that particular item if you put it on the agenda. 6) Do we have time for that discussion? Some discussions take time. When an agenda is crammed full, and we throw a topic in there and expect to brush over it, that often causes frustration for the people in attendance. They won't have time to explore, ask questions, provide suggestions and dig deeper. Brainstorming, for example, cannot be done well in three minutes. If an agenda item needs more time, create a separate meeting for it. 7) Is this the most efficient use of our time? Pulling a team together is costly and takes significant organizational time and resources. So make sure you're using that time and those resources wisely. 8) If this is a sensitive conversation, is it the right time to discuss it? Even though some topics are relevant for everyone, sometimes those conversations are difficult. It's not always the right time to discuss them. That may have to do with what's going on organizationally, in the world, or someone's family. Remember to be sensitive about the topic you put on your agenda. 9) Consider the urgency of the matter. Even though everything may be relevant to the agenda, that doesn't mean it needs to go on the agenda. If it's not an urgent topic and the agenda is already full, hold onto that topic for a future meeting. Give time and attention to the most pressing things, not just for you in the organization but also for your employees. 10) Is this the right place for this agenda item? Lastly, once you've decided that it does go on the agenda, be considerate of where you place it on the agenda. Things that need more discussion and focus should be done earlier on. Additionally, things that need more composure for a difficult conversation should be done earlier. You want to end on a positive, uplifting note. Therefore ensure the last item will make people feel good as they leave the meeting. Running an effective and engaging staff meeting is much easier when you are more conscious and intentional about creating your staff meeting agenda. DO THIS: 1) Schedule a few minutes into your calendar to prepare your agenda. 2) Consider what belongs on your agenda, running potential items through the above list of questions. 3) Feel confident, capable and in control as you run your next team meeting. Preparing is one of the first steps to feeling more confident running a staff meeting. When you prepare your staff meeting with intention, you will feel more confident, and your team will find it much more valuable and engaging. |
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